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Lash Extension Frequently Asked Questions

Will lash extensions damage my natural lashes?

Your lash health is paramount and when extensions are applied correctly and properly, a lash length and thickness will be chosen to ensure your natural lashes stay intact and stay healthy.  Keep in mind that aftercare can affect the integrity of your natural lashes' health. This can include, but is not limited to: not adequately cleaning your lashes, excessive rubbing, and your sleeping style 

How long do lash extensions last?

You can expect that they will last 2-4 weeks, your lash extensions will grow out with your natural lashes as your natural lashes go through the growth cycle and shed. Lash fills are generally performed every 2-3 weeks. 

How can I make my lashes last longer?

  • Refrain from using oil-based make-up remover or creamy eyeshadows

  • Wear a sleeping mask designed for lash extensions

  • Follow After-Care instructions

  • Wash your lashes thoroughly

  • Refrain from excessive rubbing

  • Do NOT pick at them

  • Get a fill every 2-3 weeks

  • Sleep on your back


Cancellation Policy

Your appointments are very important to us here at Flutter Yen, it is time reserved especially for you, we understand that sometimes adjustments are necessary, therefore we respectfully request at least 48 hours notice for cancellations.  


The Non-Refundable Fee Policy

To secure an appointment, we require a non-refundable fee.  This fee will be discounted off the cost of your treatment.  Payment is made when you initially book, either by PayPal or Vemo (if over the phone/online) or also in cash in person if you prefer.


The 48 Hour Cancellation Notice Policy

If cancellation is necessary, we require that you call/email at least 48 hours in advance.  Appointments are in high demand, and your advanced notice will allow another client access to that appointment time.  If advanced notice is not provided, you will forfeit your fee. 


“NO SHOWS” will be charged 50% of the reserved service amount.


The Early Policy

Please arrive at your appointment on time.  If you arrive early, please wait until your allocated slot as we may be with another client or preparing for your appointment. 

More Than 15 Minutes Late to Your Appointment

We will always try our best to accommodate you if you are running late.  If you are more than 15 minutes late, you will be rescheduled and treated like a NO SHOW.  We need to accommodate and be respectful of appointments that follow yours.


The Infilling Other Technicians Work Policy

We are unable to guarantee uniformity and retention of another artist's work, therefore, we do not do infills from a different artist.  A removal and full-set would be required in this instance.

The Lash Hygiene Policy

We'd like to give every available minute possible to apply your lashes. So please arrive at your appointment, whether it is for infill or full set, with NO eye makeup on. Eye makeup can affect lash extensions and removing it takes up time and eats into the slot you have paid for, and a possible up charge of $30 for a lash bath if necessary.

*** Our prices and policies are subject to change without prior notice. ***


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